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Criticism In The Workplace
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If you think about it, criticism is an inescapable form of communication that we all face in our day-to-day lives both at work and at home. Handled effectively, criticism is a powerful influencing tool, strengthens relationships, and motivates individual growth and development. Besides understanding how to tap the positive power inherent in criticism, the morning session will focus on how to effectively deliver quality criticism. Think back to what formal training you have had on the ...

7/26/2013
When: Friday, July 26
9am - 3pm
Where: Microbusiness Advancement Center, City of Tucson Resource Center
330 N Commerce Park Loop #160
Tucson, Arizona  85745
United States
Contact: Microbusiness Advancement Center

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If you think about it, criticism is an inescapable form of communication that we all face in our day-to-day lives both at work and at home. Handled effectively, criticism is a powerful influencing tool, strengthens relationships, and motivates individual growth and development. Besides understanding how to tap the positive power inherent in criticism, the morning session will focus on how to effectively deliver quality criticism. Think back to what formal training you have had on the subject of giving criticism. How old is it? Can you rely on your training to give you consistent results? Learn the skill of giving criticism so your messages are delivered as intended and that the receiver is receptive to what you have to say.

Who has not been on the receiving end of criticism? Effectively handling criticism from others as the receiver is the focus of the afternoon session. Here, you will learn how to keep your emotions in check by learning how to avoid responding defensively and talking what others say personally. You will also learn how to respond to everyday situations more effectively when dealing with complaints from customers, clients, and bosses. While the subject is a familiar one, you will leave the day feeling empowered and no longer feeling intimidated by criticism.

Presenter Bio:

As a bestselling author, Dr. Deborah Bright leads a consulting firm whose sole mission is the development of individual potential. She continues to work with Executives and leaders from small businesses to top Fortune 100 companies such as Morgan Stanley, Chase, and Raytheon.

For years, Dr. Bright competed as one of the top ten U.S. women divers qualified for the Olympic Trials. Those competitive experiences and her academic studies are now used to create and develop a number of skills and concepts for enabling individual to optimize their performance.

Includes Workbook and Dr. Bright's book "Criticism In Your Life".

 

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