We recently learned about scams that aim to steal payments and identity
information from SRP customers. Callers are demanding payment of overdue
bills and threatening to turn off the power if they don't receive it.
Commercial utility customers, primarily smaller businesses, are being contacted via phone by individuals claiming to be from their local utility. They are told that their utility bill is past due and they are in danger of being disconnected immediately. To avoid the disconnection, they are instructed to purchase a pre-paid cash card at a local retailer and call back on a toll free number within 20 minutes. When they call, the information from the card is taken by the scam-artist and the value of the card is drained.
This scam is being perpetrated on businesses nationally and seems to be a fairly sophisticated operation. Utilities across the country are trying to get the message out that they would never ask a customer to go through such steps to avoid having their utilities disconnected. Some retailers are putting notices at the point-of-sale alerting card buyers to the scam
To avoid becoming a victim, remember the following:
Call SRP at (602) 236-8833 to receive accurate information about your electric account, get program information or confirm SRP employee identification.
Never give credit or debit card numbers of other personal information to any caller or visitor without knowing the person's true identity.
Contact local law enforcement if you believe you are a victim of this fraudulent activity or receive a similar call from a same artist. You can also call the Federal Trade Commission at (877) 382-4357 to report a phone call you believe to be a scam.
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